Shipping Policy
Shipping Policy
Information about order preparation, delivery, tracking and shipping responsibilities.
Order Processing
Orders are prepared after payment authorization. Processing time may vary according to product availability, order volume, weekends and public holidays.
Shipping Destinations and Charges
Available shipping destinations, delivery options and applicable charges are displayed during checkout before the order is submitted.
Estimated Delivery
Delivery estimates are provided for guidance. Actual delivery may be affected by carrier operations, customs processing, weather, local conditions and other circumstances outside our reasonable control.
Tracking
When tracking is available, the tracking number or delivery information will be sent to the contact details supplied with the order. Tracking may require additional time to become active.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs to be corrected. Changes cannot be guaranteed after processing or shipment begins.
Delayed, Lost or Damaged Packages
If a package is significantly delayed, marked as delivered but cannot be located, or arrives damaged, contact us with the order number and relevant photographs where applicable.
Customs and Import Charges
International orders may be subject to customs duties, taxes or local import charges. Unless stated otherwise at checkout, these charges are the customer’s responsibility.